In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. Additional details on the plan's features and availability can be found on the official web page. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase. 4 comments. Anyone know if this still exists and what the URL is, thanks. For more details, please visit LIMITED PRODUCT WARRANTY. Press question mark to learn the rest of the keyboard shortcuts. Find the spare parts of your Synology product. Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. The price for this service will be calculated based on the model and the region you register it for. 5.6 Attorneys' Fees. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. If you have not registered your device beforehand (like the process described) you will be able to do it right now. Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. You may see our New Product at Product Support Status. Enjoy our services! Synology devices are engineered with quality components and built to last. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. Extended Warranty Plus is bound to the product it has been registered for. You can estimate your units manufacturing date yourself by the serial number specified on your product. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC comments sorted by Best Top New Controversial Q&A Add a Comment . Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). Receive a replacement unit before sending in your current one. Copyright 2022-2023 Synology Inc. All rights reserved. The sole author on this site is a long-time running system engineer working in the banking IT sector (IT Operations). The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. Enhanced security with an optional two-step authentication* to keep your information safe. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. (Only applicable to the Customer purchasing Extended Warranty Plus) Verification code. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. *Synology Hard Drives Warranty will be void if drives are received in below conditions. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. The cost of such an extension is based on the condition of the existing device and an estimate of replacement costs. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. friend has an older (larger) unit ; cannot find her receipt. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. Arbitration Law and related enforcement rules. No, your warranty continues from the original date of purchase. Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. The third and fourth digits indicate the year your unit was manufactured, while the . Reach Out to Us Get technical support or send us an inquiry. check the DSM Technical Specifications. Out of warranty products or gray marketed products support will be charged as per required workload. If my data stored on Synology are missing, can I ask Synology to recover my data? Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. Check Standard Warranty. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. All Rights Reserved. Local Consumer Protection Laws. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? The existing unit must be in working condition and we quote a cost after assessing your . Powered by Synology's DiskStation Manager (DSM), the DS1823xs+ can be expanded with 10 . . Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : there is not a way to check the warranty. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. :D T Twisted World @twisted_world* Aug 04, 2016 SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. 2 Follow step 1 of the Install Drives section to open the case. Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. Check Standard Warranty. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. The old devices can be converted into offsite storage devices that provide an additional copy of the data. This adds peace of mind to their investment Synology really has your back at every step of the way," Lee said. For Consumer models, NBD contract can be bought even after device failure. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer). To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. Exten. Product Availability: We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. From there you can determine roughly when is the NAS been deployed. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. Synology's Limited Product Warranty applies to the extended warranty period. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement services. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. How to I check if it is still under warranty? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Then use the link that HarryPotter provided to check your make model has how many years warranty. Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. 3.3 Warranty Support and Exclusive Remedy. No, your warranty is effective from the original date of purchase and region where you bought it from. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. btw, (off-topic) finally got around to trying out Duplicacy. As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. Does the warranty period start over after repair or replacement? For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. 9 Apr 2022 5 min read. Technical Support: The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. A 6-digit verification code was sent to . Your warranty typically starts on the date you purchased your Synology product. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. Customers can now get in touch directly with Synology, and simply ship their faulty device in to simplify logistics. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology's quality standard. Discontinued: The product is no longer manufactured. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. On April 7th, Synology announced a new service called Extended Warranty Plus. Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. Please enter the code below to proceed. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. Finally, review the order and proceed to payment. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. Tap the number displayed here on your phone. Slide to complete the puzzle * Use 8 or more characters . On April 7th, Synology announced a new service called Extended Warranty Plus. Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. Copyright 2023 Synology Inc. All rights reserved. Find Your Product Manual and Datasheet Select your model to get its relevant documents. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. , resuming Operations faster and minimizing costly disruptions availability can be expanded with.... Availability can be found on the parties and may be enforced in any court having jurisdiction your Product. Time of writing this article there you can estimate your units manufacturing date yourself the... 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