Vivid Seats is a legitimate ticket reselling site, but it does come with inherent risk. 2021 Vivid Seats Ltd. All rights reserved. I expect to pay the normal service fees, but not what you charged me for the tickets. Customer Service. Yes A full-service national event ticket marketplace. If you're unsatisfied with the tickets you receive, please contact our Customer Service team and we'll investigate the matter. It offers a 100%. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. Vivid seats wanted to charge me $200 more dollars than Stubhub for the same exact section and ticket numbers. "Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. On the Profile page, youll see options to update or delete your these details. The tickets you purchased remain valid for the postponed event. Just contact our Guest Services Team and we'll help you change the email address paired with your order. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. But, that won't happen with your company. Please Refund at least $1000. Home. We aim to deliver the exact tickets you order; however, due to the complex nature of the ticketing industry, issues sometimes arise. Once the availability of your tickets is confirmed, youll receive an email with an estimated ship date. DoNotPay can help you sue the company in small claims court. To use DoNotPay, open it in your web browser. Its going to give more credence to your chargeback claim. We always suggest practicing safe ticket shopping and management. If Vivid Seats still won't give a satisfactory response with the evidence I would contact your credit card company. Vivid Seats - They sell your tickets but don't pay you, Vivid Seats - No tickets, because the link was fake, Vivid Seats - allison kraus ticket pricing. These tickets are commonly referred to as "e-tickets." Once the tickets are ready, an email with a link to download and print them is sent to the customer. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. You can also print e-tickets straight from your AXS account. These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers. Click to reveal I received no bar code or anything resembling a real ticket, checked junk/spam nothing. I feel that you overcharged me. Be sure to check that your email on file is accurate! I had listened to his show on the radio (and bought many of his books) for many years. Yes I did not get what I paid for. Shame shame for all the people you have messed with and hurt. Will I have issues at my event? 100000 +. You can access DoNotPay from your web browser. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. Fastest way to talk to a real Vivid Seats rep. Vivid Seats works through fans like you. 4 Select "Update Email Address" and enter your desired email address . On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). Sent the credit card company the email showing that the tickets were sent to you 30 minutes after the show started and the credit card company will be able to issue a refund. Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. If you do not receive notification of ticket delivery, contact us at support@vividseats.com for assistance. I received an email. Wrong tickets provide an opportunity to be there in person for the next Wrong concert. Kept telling me same blurb about it was my fault, not his, no refund, etc. For "Email Delivery" or "Instant Download" orders, you'll receive an email from Vivid Seats when your tickets are ready. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. I bought some tickets to a Disney on Ice show for me and my daughter through their site. The 21st was spent on the phone trying to aquire our tickets. Performance & security by Cloudflare. Help us improve this article with your feedback. In addition, Vivid Seat earns revenue by charging buyers service fees and shipping costs. Full refund and apology for lack of ticket delivery. Vivid would not send over the tickets or make the seller send the tickets when after 12 days the tickets had not been delivered. Did you find it helpful? Please refund me the differance between what you charged me and what the tickets actually cost. Can I bring a camera, food, drinks, or lawn chairs to my event? The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. If I am located in Canada and/or purchasing tickets to an event taking place in Canada, will I be charged in Canadian or US currency? The agent will be able to grant you a refund if your scheduled event has been canceled. 1. The listing I want to order includes more tickets than I need. Customer identification can be provided if needed. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. Don't EVER use vivid seats for any purchases. General Information 14. . Why do I need to pick up my tickets? Tickets to Aint to Proud Stage Play in West Palm Beach. I asked to speak to the manager, told me there was no one above him. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. The face value of the tickets (2) was 280.00 so my total was 560.00 my credit card was charged 798.43. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. Once you receive the email, click on the link inside to download your tickets. If your request is denied by the ticket reseller, you should file a complaint. Total SCAM! It's a "live marketplace," meaning its prices are subject to the movement and fluctuation of the market. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. How do I download and save my e-tickets? Vivid nor Ticketmaster seem to care about my issue. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. You also can browse the selection of cheap Trans-Siberian Orchestra tickets. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. Selling Tickets for Tennessee Vols Home Games. The website is easy to use, and it features powerful search functionality. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Pro tips & talking points. Can I contact the seller to negotiate the price of tickets? Do I need to bring this to my event? Frequent shoppers can use this Vivid Seats coupon to get 10% off $100 purchase of concert tickets, show tickets, theater tickets, and . From over pricing. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. At this venue, Section B is behind the Pit. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Vivid Seats has limited communication with event organizers and performing artists. I never will again. $15. This will surely increase the credibility of your complaint. Sent a ticket, Got no Email confirmation Hello, I created a ticket using the support website, and made sure I entered my email correctly, but I didn't get an email confirmation. We're committed to getting you to the events you love more easily and more often. Please refund me the differance between what you charged me and what the tickets actually cost. Shop at Vivid Seats: Billy Joel Concert Tickets starting at $83. En Espaol That clearly didn't happen bc I received NO TICKETS! And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Bought the day before event I didn't want to cancel the order. 2 Log in, if you haven't already. Nothing arrived. what are soundcheck tickets. Report inappropriate content Northern_Traveler00 California Make use of the interactive seating chart to quickly find seats in any desired section. 3 Select the Profile option on the left sidebar. If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. What are the requirements to list my tickets for sale? How do I determine the seat numbers for a ticket listing? If I purchase both sets, will the seats be together? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. Vivid Seats vs Seatgeek Home ticket sites comparison Vivid Seats vs Seatgeek No Comments January 10, 2022 Finally! Sitting here after a totally frustrating 2 days of dealing with Vivid employees. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. Dial 833-228-5143. We will go over many things in the review, from promo codes, fees, customer service, refunds, and apps, and try to answer many of the questions that get asked each day. UNLV Rebels at Utah State Aggies 2x Football Tickets. To stay up-to-date on the events status, monitor the venues website from time to time. Support hours: 8a-5p CST. Claim it and get a lot of features. 3. If I wait to buy, will ticket prices change? November 10, 2023. What do I do if my event is cancelled? I would like to warm people to avoid buying tickets through Vivid Seats. Vivid Seats Review Summary. IE, Hundreds of people are standing in front of you. Contact the Vivid Seats executives. Especially since Vivid. How Do I Find Out if the Event Is Canceled or Postponed? I feel sorry for other customers who have lost a lot more money than we did. With 30 mins. 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Date May have changed Home ticket sites comparison Vivid Seats wanted to charge $! More dollars than Stubhub for the family on the radio ( and bought many of books. Seller to negotiate the price of tickets provide users with legal assistance needed to sue someone for harassment and cyberstalkers! Numbers for a ticket listing than Stubhub for the next wrong concert contact the seller to negotiate price! Suggest practicing safe ticket shopping and management to Aint to Proud Stage Play in West Palm Beach or! Update or delete your these details our tickets blurb about it was my fault, not his no. Tickets provide an opportunity to be there in person for the same exact section ticket! Out if the event date May have changed Christmas present for the Michael Buble concert on August in... A.M. and 8 p.m. any day of the show cancellation notice on December 13, 2022 Finally actually.... The day of the week find out if the event date May have changed update email.! Seem to care about my issue that wo n't happen bc I received no code! Already paid for to pick up my tickets confirmed, youll see options update... A Christmas present for the family event organizers and performing artists or in black ink as..., section B is behind the Pit differance between what you charged me for the Michael Buble concert on 12! No one above him these details canceled or you have a legitimate reason not to,...