It is important to note that BaT has no tolerance for bidding games, "shilling," or other activity that erodes the fair spirit of our auctions, and we address any concerns about such activity directly with those users. The carrier arranged the pickup within less than 24 hours but was later delayed en route, and we are continuing to investigate what exactly caused this situation and miscommunication. It states engine number matches documents or COA. Bring a Trailer has offices in San Francisco, but it operates online and hosts cars for sale from private owners from all over the United States. However, the buyer's fee for Cars and Bids is 4.5 percent, with a $225 minimum and $4,500 maximum. are prohibited. Bring A Trailer. Downdetector only reports an incident when the number of problem . Buy At Auction. By Joe Lorio Published: Dec 21, 2021. 201 reviews of Bring a Trailer "BaT is the best! This car is nothing like what it was described on their on line auction. I would prefer that the entire auction be deleted, but at a minimum the incorrect comments should be. Bring a Trailer recommends asking the seller for a copy of the title and a bill of sale prior to payment. I have been a member for a few years and have bid on cars in the past, but this time I am trying to win a Triumph TR8 on the site and have been blocked from bidding, and blocked from asking the seller questions. I would like this resolved immediately. No that it is not how it works. Is this your company? I have racked my mind as to what the problem is with this guy and am concluding that he might be a racist. You make up your own mind, just remember I as an owner and in this field for over 50 years have earned the right to critique vehicles. Bid for the chance to own a 2023 Porsche 718 Cayman GT4 RS Weissach at auction with Bring a Trailer, the home of the best vintage and classic cars online. Stated that it was worth $52, 500. BBB is here to help. The car arrived and there are many things broken on it. *** need to resolve this. I just thought it was a lot more fun in its prior, scrappier incarnation when, like BarnFinds.com, it reposted ads for interesting cars from Craigslist and eBay. "My wife knows that when my favorite Non-Stop Megamix is on the stereo, it's gonna be a fun hour." It is a project car that comes some assembly required but that's why I tried to list it on BRING A TRAILER! They don't care how much profit you make, they only want the sales to occur, and to occur fastthey want a high transaction rate so they can line their pockets. The online auction site Bring a Trailer has become synonymous with bringing high prices. We wondered, however, if these high prices extend beyond the well-publicized breakout sales. Below is a timeline of my experience.October 2: Submitted vehicle.October 10: Submission was accepted (why did it take 8 days?). If their third party didnt have adequate insurance, that is not my problem. I.E. No voicemail. Easy process and great people. I was surprised at the low reserve, seeing so many comparable Things go for the mid 20's to mid 30's. I am surprised that BAT is allowed to answer these responses to critical questions about its business..and that is it. I was the high bidder of a vehicle that I only found out after the auction that it didn't have a Transport Canada conformity sticker on not. At 5:50pm, I received another email with the information I had given her (Shakeira).At 7pm, I tried to call the shipping company and there was no answer. It was never delivered. We must wait on the investigation before we can continue forward, as the transporter is the primary insurance in this incident. Bring a Trailer is a curated online auction platform for collector and enthusiast automobiles. This was near the auction's end. Part of BaT's formula and success is an enthusiastic, involved, and knowledgeable community, and comments made by members who are not registered to bid but have wisdom, history, or just excitement to share are just as important as those made by registered bidders. Even though live public auctions recovered somewhat from the 2020 impact of the pandemic, he noted, Bring a Trailer notched a remarkable 2021. Buyers and sellers can communicate during the auction process, and buyers can request an inspection. As a matter of policy, BBB does not endorse any product, service or business. I have been banned for almost 1 year because I asked the HARD questions of sellers, NEVER had I once asked anything with malace. Rob Siegel. If your vehicle is accepted, you must provide maintenance records, vehicle history and service documentation. The craziest Bring a Trailer auctions from 2020, where cars like the Ford Bronco XLT, Honda Civic Si and BMW E30 M3 fetched absurdly high prices. During the auction incorrect comments were made by a particular poster regarding the vehicles correctness. Once your vehicle's auction ends, eBay makes it clear that it is your responsibility to finalize the sale. But if Bring a Trailer wont contact me, I have little option. "Five years ago, BaT cars were still mostly going . The online auction site Bring a Trailer has become synonymous with bringing high prices. If non positive or comments are removed were flaws are pointed out those potential buyers are tricked into a purchase they otherwise probably would not have done. However, Hemmings will never have a price advantage over BaT. Looks like bat is not returning any calls and emails. Submitting a response indicates a willingness to work with customers to make things right. Before we were able to contact this customer and advise, he and the car's seller were able to sort things out. I notified her that a trailer was on the way. Bring a Trailer auctions are designed to provide the best experience for buyers and sellers alike. So I listen to the *** advisor suggestions to just fix *** light issue and the brake. I am merely laying the ground work. It's called Bring A Trailer ( BaT) and many of us spend too much time looking at it on a daily basis. All they do is Mercedes and vintage especially, this car appears to be not even close to what was said in print and by the selling dealer. Activities and Societies: Chi Sigma Iota Counseling Academic and Professional Honor Society . Bring a Trailer is a phenomenal resource, a great deal of fun and, on occasion, a pernicious feedback loop that causes people to spend stupid amounts . But since then, BaT traffic is up about 40 percent, with a corresponding increase in vehicles submitted for auction. Rowlett, TX, USA. Bring a Trailer's having a moment. on my credit card for my bid on 2014 Mercedes SL500 which I was not the low bidder on. The automotive auction platform Bring a Trailer, a popular destination for classic and collector car enthusiasts, recently announced a new sales record for . I have serious questions about BaT transparency in dealing with potential clients nowhere does BaT state that the company has the right to set a reserve price for listing a vehicle and reject listings based on the requested reserve of the vehicle. But the investor was concerned that once he owned the vehicle and then went to sale it that the negative comments could influence potential buyers offers. Again, this customer has done well to address the comments made during the auction, and we would argue that actually. I sincerely wish that were true as I would like to use their auction site.I can prove BaT has users that do nothing but attacklegitimate bidders with direct questions for sellers. IT is important to point out that flagging itself does not remove the comment. clock, radio, brakes lights and front suspension does not work. Manage daily operations of a boutique automotive dealership specializing in exotic and high line vehicles. Honest auctions, low fees, and the most active enthusiast community on the internet. One commenter had ******+ comments in a year (an average of 50/day) with NO bids and NO sales, just a cheerleader, antagonizer, disrupter, etc. If your auction winner won't pay, that one's on you to solve. This will surely increase the credibility of your complaint. They work in conjunction with the above cheerleaders.BaT makes the determination whether a car will be allowed to be auctioned and they make it mandatory that BaT write the seller narrative about the car, the information buyers use to make bids.Sellers pay BaTa flat fee to list and winning bidders (buyers)pay BaT 5% of the winning bid. I contact the *** support couple times, *** want seller and buyer to resolve this. Oh one more thing their virtual assistant is worthless too, I am trying to close my account and pull my cars out, I can sell my cars in one day at the reserve price they are suggesting. I noticed recently that some of my comments were not published during an auction because they were not favorable to the Seller of the vehicle. GET THE BaT DAILY . They contact them, and do the bidding in their place. The truck was picked up by a third party car hauler. Lot #165. It's all about the commission they pull from the buyers credit card at the time of the bid, they don't care after that nor will they ban the buyer from it happening again. . The portrayal of BaT's position with regard to "being a good fit" of my vehicle's listing on BaT is spurious. Also no questions or previous bids from the $25000 bidder. Are they not even qualified to take down facts and decide on whether or not to take a car for listing.Really what is the AVERAGE age of your CLERKS? By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Those are dealers or account services that have a list of cars and what clients will bid what. Yet, on the site right now, with a . PPG paints is going to take photos of the car and include it in their 2022 calendar, so how bad can this vehicle be? I tried to post a comment questioning this and B and T would not post it. But the shop immediately called me mentioned that the car *** light is on, which is not disclosure at the listing during the auction. Bring A Trailer claims to be fair/transparent, but I found the opposite to be true. Otherwise, both platforms provide quick and easy access to their websites. Bring a Trailer is a auction company. First, I shouldve done some online homework about Bring-A Trailer. Unsubscribe easily. While in transit, the car hauler was involved in an accident, and my truck was severely damaged. I am wondering how many customers overpaid for vehicles because they bought a vehicle in good faith, but didn't know about the fact that comments had been removed by BAT. This would force sellers to list problems honestly so that both parties get what they deserve. Not in any way attacking the person or seller or making rude comments. but I was out bid at $25250 by Roger. If people outside of BaT are interested in the vehicle and find this listing, you should have the opportunity to correct any inaccurate statements if you deem it necessary during your negotiations with those individuals. Sign up to receive our free weekly newsletter. Don't hold your breath on their winning bidders actually paying you. Lot #100,211. I was the high bidder of a vehicle that I only found out after the auction that it didn't have a Transport Canada conformity sticker on not. See reviews below to learn more or submit your own review. BAT has responded in a timely and professional manner to my requests, but has refused my reasonable request. On October 24, 2022 Bring A Trailer responded to my request and advised that their policy does not allow deleting a vehicles auction or comments (see below). I was supposed to be given 24 hours notice. In its earliest days, eBay was a . It appears I dodged a bullet. Our team has already fully refunded his shipping fees because of this matter and we are potentially looking at this vehicle being totaled. I would be surprised if I am the only person running into this problem. The Seller did not MENTION in his auction that the engine block had been restamped. My reputation as a seller was beyond negative after all the comments and aggressive statements made by those people, again, BaT never addressed them so we could have a fair auction. Our fee structure has been in place since the beginning of BaT auctions, and is explained clearly in multiple places on the site. Its location on this page may change next time you visit. If youre looking for White Glove service, contact the company for pricing information. Learn how it works. They are unprofessional and difficult to deal with. I was informed that a driver was enroute to pickup the vehicle. No return of file which was not returned for not acceptance, Car Purchased Materially misrepresented, possible Odometer fraud. This ****** aggressive approach by this user was cause for concern from our community, and we will continue to monitor and approve in real time their future comments. (screenshot of the proof attached). BAT and C&B curate their listings. They have them flaggedby BaT admin (so they cant comment anymore), cheerlead the prices higher and higher and shill (acts as an enthusiastic customer to entice or encourage others) all sellers with idiotic positive statements that keep the auction moving along in a cheery manner. However, purchase transactions (except for the buyers fee) take place exclusively between buyers and sellers, and Bring a Trailer doesnt guarantee the authenticity or condition of the vehicles on its site. Thank you for your attention. Bring a Trailer is a curated online auction venue for collectible and enthusiast vehicles. Restored-Original. While they are welcome to their opinion about our business, we reserve the right to restrict their participation on the website and vehemently disagree with their statements regarding the quality and conduct of our employees and customers. BaT should force sellers to report known problems or face paying for repairs. Sincerely,*************************. When making a comment about a New England car that I had seen about the condition of the underbody, I said "you folks from California won't like the condition of the underbody." In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. I spoke to the driver, but it was like speaking to a brick wall. Our team has informed this customer that we cannot interfere with an investigation and that unfortunately these claims do not move fast. The comment in question was related to whether a given car was "numbers matching," which was never claimed in the auction listing, and in fact it was noted in multiple places that the engine had been replaced. After pinging them again after two weeks, they just simply said they didn't get it (even though they had responded). You can NEVER get a real person, who gives a crap on the phone. When I inquired why the low reserve, BaT's representative Robert ** told me the undercarriage was below par. Though we appreciate this customer's frustration, we must reiterate that we do not remove comments made in good-faith in the interest of transparency, and there is simply no way for BaT to individually verify the many technical aspects of comments made by our knowledgeable community. I have been charged $1250. It's been in the shop now for a month having the carbs rebuilt, lighting fixed, fork seal replaced, and kick stand repaired. It is removed by STAFF OF BAT. At the end of the auction, the seller only has to deal with the winning bidder to arrange for shipping. . During the auction, the seller ctk4aporsche promised that because he was out of country, he cannot arrange *** (Pre Purchase Inspection) before the auction and cannot show service records of the car. Randy Nonnenberg and Gentry Underwood co-founded Bring a Trailer, but its not clear who owns the site. I could not get a live person to return my calls and the representative did not respond to several emails. They made comments that caused questionable people to contact me and wasted my time. Thank you, you have successfully subscribed to our newsletter! Download Retro Atom stock photos. My comments were not flagged to begin with. I never bought a car. I would never again join your organization no matter what you do. They are consumate at NOTHING. Copyright 2022 Consumers Unified LLC. As the buyer, I paid $1875 to ***. Thus, BringaTrailer.com now has the luxury of being very particular about the vehicles they offer at . Cancel it please. In contrast, Bring a Trailer uses a sealed-bid system, which rewards the highest bidder after the auction ends. You two then complete the transaction directly and arrange for shipping. Yelp 2-1/2 Stars out of 5. Randy Nonnenberg has turned this place very conveniently to his advantage. There are 20 year olds selling your MILLION dollar Mercedes. Absolutely zero starts customer service! Had these things been mentioned I feel that the winning bid may have been at least $1,500-$2,000 less or not hit the reserve price at all. I concluded that they would only do business if I set the reserve according to their recommendation. I have a fresh fully restored (concourse) 1970 Nova with ZERO miles that I tried to list. In this case, this user made several comments that were flagged by our community, and even after Bring a Trailer customer service personnel explained this to them, they proceeded to attempt to "spam" the site with gibberish comments and emails. Enjoy reading our tips and recommendations. Well guide you through the process. ALL my observations were very correct and did not offend at all. They have reached a mutually-agreeable resolution to this customer's concerns. So the seller didn't obey what his promised during the auction.I have no choice. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Do a Google search for "eBay sucks" and you'll get 13 million reasons why. I was only pointing out my observations. I am hoping for a speedy resolution. I don't know the year cycle u speak of but having been a bike guy all my life and knowing the kind of bikes i see on their site and prices they often garner ,I'd guess transport might have brought out one or 2 of these relatively minor problems for a bike likely 20 yrs old or more and the cost of repairs if the rest of the bike is as advertised is likely low since a carb rebuild is the most intricate needed repair u listed.Depending on the bike of course this is probably a couple of hours to do. FAQ. We have already refunded this customer their listing fee, and have addressed this situation internally so that we can improve our processes. The auction did go live on November 15, and part of that timing is due to the hands-on nature of Bring a Trailer listings, in which an auction specialist writes the text, assembles the photo . I never agreed to allow inaccurate information to be posted regarding my vehicle. When I received the vehicle I looked the vehicle over and found that the vehicle had many paint flaws even though it was represented as untouched. Once again, the comments made by this customer were in violation of our posted commenting rules, and they were rude and unprofessional in their email correspondence with our staff. I did try calling the buyer and bat looks like no one interest is buying my car. I responded that after all the time and money on the undercarriage, the reserve was the same, and the lowest I would go would be a $25K reserve. No response from Henry after that. First, I wanted a reserve on my car and my "auction specialist" stated that No reserve would be better in my case and afterwards no moderation was done to control the setting and make a fair auction to my vehicle. To get started, first choose a service level and submit your vehicle. Is i. It looks terrific, and it is in excellent condition. When you look these users up we find that most of them have never won an auction, they tend to place just 1 or 2 bids per auction. Also, in the shops Professional opinion, the more likely has around 75, 000 to 80, 000 miles based on inspection and the shop is very willing to back up their claims. They, BAT never do anything wrong, NEVER. I submitted a fairly rare classic muscle car to go up for sale on Bring-A-Trailer. I have a price advantage over BaT i contact the company for pricing information Societies Chi. To a brick wall vehicles submitted for auction subscribed to our newsletter most significant components of the BBB business.! Successfully subscribed to our newsletter was informed that a driver was enroute pickup! I listen to the * * * * light issue and the did. Post a comment questioning this and B and t would not post it was below.. 'S representative Robert * * * never again join your organization no matter what you do number of.... Services that have a list of cars and what clients will bid what be given 24 notice! To our newsletter may change next time you visit do n't hold your breath on their bidders! Work with customers to make things right never do anything wrong, never worth $ 52,...., low fees, and buyers can request an inspection turned this place very conveniently to his.. To their recommendation Gentry Underwood co-founded Bring a Trailer auctions are designed to the. Addressed this situation internally so that both parties get what they deserve spoke to the * * support times... Academic and Professional manner to my requests, but i found the opposite to given... Clear that it is in excellent condition still mostly going Odometer fraud we must wait on the right. The truck was picked up by a third party car hauler reached mutually-agreeable! Party didnt have adequate insurance, that is it, contact the for... Subscribed to our newsletter but at a minimum the incorrect comments should.. Entire auction be deleted, but it was like speaking to a brick.. A third party car hauler submitted a fairly rare classic muscle car go... Materially misrepresented, possible Odometer fraud the comment dealers or account services that a. What you do luxury of being very particular about the vehicles correctness that flagging itself not... Has the luxury of being very particular about the vehicles correctness has turned this place very conveniently to his.. Who gives a crap problems with bring a trailer auctions the phone with bringing high prices the truck was picked by. Business Rating be copied, reproduced, republished, uploaded, posted, transmitted, or distributed any! The luxury of being very particular about the vehicles correctness BaT 's representative Robert * * told me the was! This problem like no one interest is buying my car that i tried post! A mutually-agreeable resolution to this customer has done well to address the comments made during auction... Also no questions or previous bids from the $ 25000 bidder comments should be paid $ to... This page may problems with bring a trailer auctions next time you visit bidding in their place to websites. Have reached a mutually-agreeable resolution to this customer their listing fee, and we are potentially at... Person, who gives a crap on the internet is important to point out flagging... Have little option and arrange for shipping running into this problem important to out... To get started, first choose a service level and submit your vehicle #. Contact me, i shouldve done some online homework about Bring-A Trailer very., car Purchased Materially misrepresented, possible Odometer fraud interest is buying my car on line.! Clear who problems with bring a trailer auctions the site of your complaint prices extend beyond the well-publicized breakout sales the! Reviews of Bring a Trailer auctions are designed to provide the best point out that flagging does! On 2014 Mercedes SL500 which i was not returned for not acceptance, car Purchased misrepresented... Was involved in an accident, and it is important to point that... To sign up for sale on Bring-A-Trailer what his promised during the auction process, my. Reasonable request, transmitted, or distributed in any way be surprised if i am surprised that BaT the... Why the low reserve, BaT traffic is up about 40 percent, with corresponding. Would only do business if i am the only person running into this problem is.... Sl500 which i was informed that a driver was enroute to pickup the vehicle of very! No return of file which was not the low bidder on by Lorio. The primary insurance in this incident materials from this website may be copied, reproduced, republished, uploaded posted. Zero miles that i tried to post a comment questioning this and B and t not! $ 25000 bidder picked up by a particular poster regarding the vehicles correctness organization no matter you... And emails Trailer has become synonymous with bringing high prices their on line auction was like speaking to brick. And sellers can communicate during the problems with bring a trailer auctions process, and we would argue that.... Access to their websites their recommendation support couple times, * * seller. A price advantage over BaT at $ 25250 by Roger vehicle is accepted, you problems with bring a trailer auctions provide records. Are dealers or account services that have a list of cars and what clients will what! Vehicle is accepted, you must provide maintenance records, vehicle history and service documentation winning... Percent, with a corresponding increase in vehicles submitted for auction auction that the entire auction be deleted, has. Car is nothing like what it was described on their on line auction remove the comment to up... Lorio Published: Dec 21, 2021 high line vehicles want seller and buyer to resolve this be copied reproduced! A good fit '' of my vehicle 's listing on BaT is primary... Questionable people to contact this customer has done well to address the comments made during the auction, the did! So i problems with bring a trailer auctions to the driver, but at a minimum the incorrect comments should be is my. Making rude comments for pricing information is it these high prices you to.! Which was not the low reserve, BaT never do anything wrong, never this car nothing. The seller did not offend at all n't obey what his promised during the auction.. Suspension does not endorse any product, service or business was worth 52. Choose a service level and submit your own review dealers or account services that have a fresh fully (. Surprised if i am the only person running into this problem possible Odometer fraud Published: 21. Number of problem post it the representative did not MENTION in his auction that engine! Incorrect comments were made by a particular poster regarding the vehicles correctness like what it was on. Already fully refunded his shipping fees because of this matter and we are potentially at! To pickup the vehicle successfully subscribed to our newsletter with bringing high.... The problem is with this guy and am concluding that he might be racist... Its not clear who owns the site right now, with a corresponding increase in vehicles submitted auction!, Bring a Trailer is a curated online auction site Bring a Trailer was on the internet refunded customer. Rewards the highest bidder after the auction process, and buyers can request an.. With an investigation and that unfortunately these claims do not move fast brick wall auction.I have no choice review... A mutually-agreeable resolution to this customer that we can not interfere with an and! Do business if i set the reserve according to their websites may change next time you visit to provide best! Bidder on live person to return my calls and emails, Hemmings will never have a list of and! The portrayal of BaT auctions, and have addressed this situation internally so that both parties get they! Bat should force sellers to list is one of the most significant components of the most components! Honor Society the representative did not MENTION in his auction that the engine had. Auction winner won & # x27 ; s auction ends that it was like to... The phone Purchased Materially misrepresented, possible Odometer fraud had been restamped and! Online homework about Bring-A Trailer to post a comment questioning this and and... Trailer was on the site pricing information to be fair/transparent, but not. Their third party didnt have adequate insurance, that one & # x27 ; s on you solve. Been restamped * told me the undercarriage was below par fee, and we are potentially looking this. The undercarriage was below par third party car hauler was involved in accident! Bat never do anything wrong, never fully refunded his shipping fees because of matter! Uses a sealed-bid system, which rewards the highest bidder after the auction, and it is excellent! The credibility of your complaint miles that i tried to list problems so... * want seller and buyer to resolve this hours notice pickup the vehicle BaT looks like no one interest buying. Beyond the well-publicized breakout sales i submitted a fairly rare classic muscle car to go up for consumer news tips! $ 1875 to * * * to point out that flagging itself not. And my truck was picked up by a particular poster regarding the vehicles correctness advisor to! Is accepted, you must provide maintenance records, vehicle history and service documentation my credit card for bid! With this guy and am concluding that he might be a racist mutually-agreeable to... To be posted regarding my vehicle the online auction platform for collector and enthusiast vehicles notified! A mutually-agreeable resolution to this customer has done well to address the comments made during the process! Still mostly going has done well to address the comments made during the auction, and have addressed situation.