We may transfer our rights and obligations to another organisation if required (such as a requirement due to change in law or governance) however, we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this agreement. 8.6 Photographs and photocopies of a Solo Ticket, payment receipts or email confirmations of your purchase without the Solo Ticket shall not constitute a valid ticket for travel. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. 4.3 Young Persons Trio Tickets are for persons aged 5 to 18 years inclusive. Find your ticket when you answer a few questions about you and your journey, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Solo Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. 8. You will then be able to register your MetroCard and buy tickets online. There is a small administration charge which will be applied to your refund. PayPoint stores in Merseyside, Merseytravel Centres and staffed stations in Merseyside. 1.3. 10.6.3 a valid receipt is submitted to us with the request for a refund. (a) Merseytravel shall use the personal information you provide us to: (i) to create and administer the T-Flow account for your concessionary travel through Mersey Tunnels, (ii) to process any monetary payments on to your T-FLOW concessionary Account. You may contact us at any time to end the contract or close your Account, but in some circumstances, we may charge you certain sums for doing so. We will refund a Term Time Ticket in line with our refund policy. Following receipt of this information, we will hotlist the card preventing further usage. Monday to Friday before 8pm during term times only. Merseytravel's Guide to Season Tickets leaflet. Which dates are covered by Solo Term Time Tickets? 23 March 2021. 2.2 If you have questions in relation to these Terms or the Saveaway Ticket scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. 10.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy. Simply complete the 4-step process, select your chosen ticket and pay by debit or credit card. The term dates for term time Tickets can be foundhere. The Railpass Application Forms can be downloaded from the Merseytravel Website. In processing your Application and operating your Account Merseytravel will take all reasonable measures to ensure the services are carried out with reasonable skill and care. Bus Timetables Arriva services in Liverpool Stagecoach Timetables Trains From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. (Metro-Smart Website), from Merseytravel Centres and PayPoint retailers within Merseyside. Itsassimple as that. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website. You should receive your ticket within seven days. 10.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy, a copy of which is contained on the Merseytravel Website. Monday- Friday before 8pm during term times only. Liverpool City Region and Metro Mayor. It is the Users responsibility to ensure the Account has the required funds available to operate the Toll Barrier. Solo tickets are validon any bus serviceacross Merseyside. Default(a) In the unlikely event that there is any defect with the Fast Tag, Account or any the aspect of the service provided under this Agreement: (i) please contact us and tell us as soon as reasonably possible;(ii) please give us a reasonable opportunity to repair or fix any defect. The Disabled Person's Travel Pass for Merseyside residents is valid on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises) plus local bus services anywhere in England (not Scotland or Wales). To link a smartcard you will need to verify your email address and then enter the last 8 digits of your smartcard. Is my Term Time Ticket valid across all areas of Merseyside? Merseytravel have a formal appeal process details of which can be found on our website using the following link;https://www.merseytravel.gov.uk/tunnels/Pages/Concessions.aspx. 4.5 They may be bought as tickets valid for: 4.5.1 one week (Solo Apprentice Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it; and. 6.3 If you are purchasing a Trio Adult or Young Person Term Time Ticket, you are also required to complete the Term Time Ticket Application which can be downloaded from the Merseytravel Website. Within this area the Solo Ticket is valid on all local bus services of participating operators and services. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. Your ticket will be checked and the refund calculated. I have activated my ticket on board the bus or at the station why does the status still show as pending? Account means the account set up for the operation of your Mersey Tunnels T-FLOW Concession, VRN means the Vehicle Registration Number assigned to your T-Flow Account, Merseytravel means Merseytravel (the operators of the Mersey Tunnels) of No1Mann Island Liverpool L3 1BP as well as its employees, agents subcontractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier operating at the Birkenhead and Wallasey Toll plazas, User means the user/VRN of the T-Flow concessionary Account, Vehicle Classification means the toll class charged for the vehicle, classified by weight, size and number of vehicles, SORN means Statutory Off-Road Notification with DVLA. You may contact us to end the contract if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 7 days and we will refund any sums you have paid in advance. Please call 0151 330 1000 to check. If the ticket is not suitable for your travel needs please visit the Merseytravel Website to see the other options available. Find your ticket when you answer a few questions about you and your journey, Mersey Ferries Direct Cross River Service, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. 7.3 You can purchase Solo Term Time Adult and Young Persons Tickets from Merseytravel Centres or on-line through the Metro-Smart Website. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tflow @liverpoolcityregion-ca.gov.uk, (a) You may contact us at any time to end the contract with us for the T-FLOW scheme and to close your Account, but in some circumstances we may charge you certain sums for doing so, as described below. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. How do I buy a ticket online? 9. tickets are valid on trains in your chosen zones or areas across Merseyside and as far as Chester, Ellesmere Port and Ormskirk. We can also be contacted using the contact details set out in clause 2.2. You can buy a MetroCard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. We aim to have normal service resumed as swiftly as possible. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. 4.6 Subject to clause 4.7, you can only use a Solo Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Solo Ticket. Merseytravel. You can buy a smartcard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. We are sorry for any inconvenience caused. Paper Solo Tickets Can be used on any bus service within the Merseyside boundary only. If you change your vehicle, or it is stolen, or you wish to declare the vehicle as SORN you may report this online via the Mersey Tunnels website www.merseytunnels.co.uk or by phoning our Customer Services team on 0151 330 1004 or by email to tflow@liverpoolcityregion-ca.gov.uk The User/VRN will be blocked to prevent unauthorised usage. Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. 4.5.2 monthly (Railpass Apprentice Monthly Ticket) which can only be added straight to your Apprentice Travelcard and will be valid from the date specified at purchase. (c) Merseytravel reserves the right to refuse any incomplete Application or an Application if a Fast Tag is unavailable for dispatch in accordance with Clause 2(d). If your card is deactivated, you will need to obtain another Merseytravel Smartcard or Apprentice Travelcard (as applicable) which may incur a further activation fee in accordance with clause 6.2 above. (c) You will not have to pay for Merseytravel to repair or fix a defect with the Account or Fast Tag under this clause, unless arising from a breach of the clauses of this Agreement on the part of the Account Holder or User(s) or a failure to fit the Fast Tag correctly in accordance with Clause 2(j). 3.2 Your Trio Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating operators;3.2.2 private bus, coach or rail services;3.2.3 Mersey Ferry Cruises other than cross river services operated by Mersey Ferries; or3.2.4 any other services as agreed by the participating operators.3.3 If your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire, or your journey includes travel in to zones or areas outside of those covered by your Trio Ticket, that part of your journey is not covered by the Trio Ticket and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. I have a Walrus card - do I need to change this to use the MetroSmart website? If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card. It can be used Mondays to Fridays for journeys before 6.30am and after 9.30am and at anytime on Saturdays, Sundays and bank holidays. 05 March 2023. You will be charged 1 activation fee when you buy your first MetroCard so please reuse your card to avoid the charge in future. 10.7 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. 5.2 To use a Railpass, place the Merseytravel Smartcard or Apprentice Travelcard on the ticket machine or present your paper format ticket (whichever is applicable) at the rail ticket gates. Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. Vehicles towing a trailer or Caravan must pay the class 2 toll. Can I check when my ticket is due to expire? To enjoy the full, continuous River Explorer Cruise you can either buy a supplementary ticket for your Trio or you can buy a full River Explorer Cruise ticket from the terminal when collecting your boarding pass. You can also check the status of your ticket here to make sure that it has not expired. But dont worry, if you already have a Walrus card you can carry on using it until it expires. Conditions for using the tickets and information for people who apply. There is a small administration charge which will be applied to your refund. Merseytravel offers a range of tickets for buses, trains and Mersey Ferries in Merseyside. We aim to have normal service resumed as swiftly as possible. 11.1 You should look after your Merseytravel Smartcard or Apprentice Travelcard. 1, 3 or 5-day bundles, Week, 4-weeks, Term, Year. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace your card for free. We reserve the right to charge a fee for replacing your Merseytravel Smartcard, the cost of which is listed on the Merseytravel Website.11.4 Any Solo Tickets issued in paper form are not eligible for replacement or a partial or full refund if they are lost or stolen. 1.3 These Terms were last updated in December 2020. If you have previously bought a ticket on the website you can simply click on the buy again button to speed up the process. A passport size photo and, if you are buying an adult's term time ticket, the application form which has been signed and stamped by your school, college, university or training provider to confirm that you are in full time education, training or work-based learning. 5. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the service as detailed within the Consumer Rights Act 2015. These only become active on first use. You shall not transfer your rights or obligations under this agreement without our written consent. My ticket is not scanning on the bus what should I do? There is no need to get 2 buses to that hotel. No trains are running from the station. By applying for the Resident Concession, you confirm that the information that you provide is true and to the best of your knowledge. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is viaour. . 4. Who can use a Solo Ticket and when4.1 Adult Solo Tickets are for persons aged 19 or over. 10.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy, a copy of which is contained on the Merseytravel Website. ticket and to agree the associated annual pricing strategy for all Solo Season tickets for the remainder of 2017. Applicants will need to demonstrate eligibility through a complete application and photograph ID. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. Application means the formal application for a Fast Tag completed by you. 10.2 Trio Adult Weekly and Young Person Weekly Tickets and Trio Adult Monthly Tickets may be renewed within three days before the date of expiry stated on the front of your ticket. Contents. 7.5 Photographs and photocopies of a Trio Ticket or payment receipts of your purchase without the Trio Ticket shall not constitute a valid ticket for travel. Solo tickets. We will contact you in advance to tell you we are suspending the Account unless the problem is urgent or an emergency. I have received my email confirmation and I notice that I have entered my personal details incorrectly? You can also track your online ticket purchases and view the status of your ticket and expiry dates. You will need an all-areas Saveaway for journeys across two or more areas, for journeys beyond the Merseyside boundary (by rail only) as far as Chester, Ellesmere Port and Ormskirk, and for cross river journeys only on Mersey Ferries. If you are unable to apply online, you can of course visit aMerseytravel Centreacross the region and buy it over the counter. Please call 0151 330 1000 to check. There is a 1 activation charge when you buy your new smartcard. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. You can read the Terms and Conditions here or visit www.merseytravel.gov.uk. 6. (e) Merseytravel may end the Agreement at any time by writing to you if:(i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or(ii) we discover the Fast Tag is being misused in contravention of the terms of this Agreement; or (iii) any other material breach of the terms of this Agreement. 4.7 The term time dates for each academic year can be found on the Merseytravel Website. You can combine different types of season tickets for journeys through different areas or zones. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. (c) Merseytravel is responsible for making good any damage to your property caused by us under this Agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel. Buy one at the beginning of term for your daily bus journeys, Mondays to Fridays-you canevenuse itduring half term. Privacy PolicyThe personal data you provide us in relation to the Trio Tickets and on the Merseytravel Website is subject to our Privacy Policy. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. (c) Merseytravel reserves the right to refuse any incomplete Application or an Application if a Fast Tag is unavailable for dispatch in accordance with Clause 2(d). More about Merseyrail Only Railpass here. One Day, One, Three or Five Day Bundle, Weekly & 4-WeeklyJust pay for your ticket with cash or contactless payment.Term TimeJust pay for your ticket with cash or contactless payment from a Merseytravel Centre or buy it online. Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket wont be valid for travel in Lancashire, Cheshire or Halton. 1.2 Please read these Terms carefully before purchasing your Saveaway Ticket from us. Merseytravel Trio Tickets Terms and Conditions of Use. Changes(a) Merseytravel may at any time make minor changes (unlikely to affect your use of them) to the Fast Tag, Account, Toll Barrier and these terms: (i) to reflect changes in the law or regulatory requirements; and(ii) to implement minor technical adjustments and improvements (for example to address a security issue). Buying Solo Tickets 6.1 Prior to purchasing a Solo Ticket on a Smartcard, you must have obtained your Merseytravel Smartcard or Apprentice Travelcard (as applicable). Your email shows date of purchase, area, when it is valid for travel and other additional information to help you. 10. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and10.3.3 the Solo Ticket is surrendered to us with the request for a refund. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and 8.4.3 a valid receipt is submitted to us with the request for a refund. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: (Merseytravel Website), which shall replace all previous versions published by us. Misuse8.1 Merseytravel Smartcards and paper Saveaway Tickets remain the property of Merseytravel at all times. No trains are running from the station. 4.4 You are required to specify the date you plan to use your Saveaway Ticket at the time of purchase. I use my MetroCard or Walrus to buy Railpass tickets. Please make sure that you read the Terms and Conditions below before buying and using your Solo Term Time Ticket. (b) There may be occasions that we have to suspend your Account or Fast Tag to:(i) deal with technical problems or make minor technical changes; (ii) update the product to reflect changes in relevant laws and regulatory requirements(iii) comply with any legal requirements placed upon Merseytravel. Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. If Merseytravel identifies a duplicate VRN, we reserve the right to block the User. Complete a ticket surrender form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest Merseytravel Centre. (e) If there are insufficient funds in your Account your Fast Tag will cease to work at the Toll Barrier until funds are added. Bus operators may also have their own ticket which is more suitable for you check their websites for details. I no longer need my ticket can I have arefund ? No, you can register your Walrus card online. Walrus cards will disappear from circulation over time. Merseytravel will use your personal date please visit the Merseytravel Website is to. 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