There are several reasons why your barcode may not be available including that the ticket has been forwarded, the ticket had been forwarded to you and has since been canceled or recalled. Select the game to which you want to buy tickets. Reddit and its partners use cookies and similar technologies to provide you with a better experience. After the switch, you will enter the email address you use to access the community in order to reset your password. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. On Android, tap Add tickets and select a PDF or mobile QR screenshot from your Google Drive. Press question mark to learn the rest of the keyboard shortcuts. If you can't deliver the tickets you sold on StubHub, you need to tell us. Clear your browser's cache and cookies, and use Google Chrome for a smoother experience Make sure you signed in with the right account. https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. We are changing the way you register and sign-in to the StubHub Community. How can I access my contacts? No. Customer service all the way to your seat, 2000-2022 StubHub. So sorry to hear about the tickets and the event being sold out! Yes Press J to jump to the feed. Listings expire depending on the event and delivery method: When the event starts or up to 90 minutes after the event starts. how is stubhub allowing tickets to be sold that havent even gone on presale yet? I never received an email. Don't show them on your phone. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. Sorry we couldn't be helpful. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." Thanks! You'll pick up your tickets on event day. Thanks. It's the real deal Buying tickets on StubHub guarantees you a. all star game disaster averted. (Game is day after tomorrow). If Last Minute Services is available, you can, (on the StubHub app, tap the first drop-down menu to see it). Create an account to follow your favorite communities and start taking part in conversations. Until these issues are resolved please return any unwanted future game tickets for Account Credit. Great question. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. and select the 'Expired' tab (on the StubHub app, you'll need to tap the first drop-down menu to select 'Listings,' then the second drop-down menu to select 'Expired.'). There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. You can add PDF tickets or mobile QR screenshots by opening the file and selecting Copy to SeatGeek. If you buy you are covered by Stubhub fan promise. Will my seats be side by side? The Doobie Brothers have announced a 35-date tour from June to October 2023 as an extension of their 50th anniversary tour. . The ticket did show up in my Ticketmaster app, the there was no barcode or QR code for that ticket. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Select 'See actions' then 'Make changes' and follow the steps. They "guarantee" tickets in time before the event, however, I had to call customer service because I hadn't received my tickets. As long as you claimed the tickets in your App, you'll be good to go. You will enter your community username and new password and done! se Google Chrome for a smoother experience. Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. Sellers also receive some benefits from this FanProtect Guarantee. Their customer service number is 866-788-2482. Ticket sellers on StubHub get to set their own prices. No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready." 06-11-2019 09:38 PM 0 Reply CameronJ Stubber Re: No barcode after accepting the ticket We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. This is done to prevent potential fraud or security issues. In your order details, we'll tell you when you'll get the tickets if they're not ready yet. StubHub is the OG of ticket resale. selling tickets that arent available yet. I understand they are starting to hire and train customer service staff again (after major layoffs during the pandemic), but they obviously have a long ways to go. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. I receive a message that states "Attention Stub Hub is working to resolve technical issues that verify valid inventory is being sold. Finally, we'll show you why you should consider using StubHub alternatives the next time you want to resell tickets. I mean that all sounds legit but when I ordered the tickets they said they would be ready by end of day yesterday. Not getting your tickets until the day of the event has become more common with venues. Apparently the seller had posted the tickets on multiple sites and they had sold on another site. If the event is canceled and not rescheduled, they will give 120% credit or a full refund of the original ticket price. Anyone know what to do? Hey @Ckwade123. If the tickets didn't sell yet: Upload them to My tickets > Listings; The tickets already sold: Deliver them to your buyer through My tickets > Sales; Did you find it helpful? How you get your tickets depends on the kind you bought. No. All Rights Reserved. Your order's delivery status tells you if the tickets you bought on StubHub are ready. I linked my Cardinals ticket account and MLB account in the past. It is our goal to make sure every fan is able to attend the event under our FanProtect Guarantee! Select the date of the event and the type of ticket you're selling. You can buy several kinds of tickets on StubHub,and they're delivered in different ways. After the switch, you will enter the email address you use to access the community in order to reset your password. If so, wait a few minutes. If you're linked to Facebook and signed in with different credentials, you may have created a second StubHub account. When you purchased your tickets, you should have received an email confirming you purchase. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. @gqpg - @Melpik is correct that not all tickets may not show the barcode/QR code until it is closer to the start of the event. You will enter your community username and new password and done! User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. They should appear on the site soon. For mailed tickets, the ticket barcode will not appear until those tickets have been printed and mailed to you. "Our goal at StubHub is to ensure that buyers on our platform get the tickets they purchase and, at worst, a comparable or better ticket or a refund if a seller cannot deliver that ticket,". Help us improve this article with your feedback. Tap on a row with the green ticket icon. About 3 business days before the event. Customer service all the way to your seat, 2000-2022 StubHub. My court date listed on the ticket says 9/19. Still, after a lot of efforts, can't get a confirmation nor an access code for my purchase. Yes No. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. I am having the same issue. All Rights Reserved. What happens if events are postponed or rescheduled? When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. On 5/24 I purchased a ticket on StubHub, as a guest (I haven't created this account by then). Are you within 48 hrs of the event? The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. List the details of the ticket. I bought tickets to tonight's MLB All Star game a few days ago. The event is tonight. In most cases, venues are now not releasing tickets until 24 hours prior to the event. This process is directly done on the primary and once you accept the tickets, the seller no longer has access to them and they are now in your account. Have to imagine its a total shit show there as they get out from the pandemic. . IKnowEyes92 2 yr. ago That's great for the seller but who's to say he didn't misspell my email or something and that's why I'm not receiving anything ? good luck, access downloaded the code but it was not accepted at the gate. Hey jbsmith! Danielle is the author of this solution article. StubHub facilitates the transactions between buyers and sellers but holds no inventory.. Help us improve this article with your feedback. We are changing the way you register and sign-in to the StubHub Community. I am in the same boat here what ended up happeneing to you? Youll notice Your tickets should have your name on them on the day of the event (you can go to the ticket kiosks at the stadium to print off your Stubhub tickets if you want in the day of the event) cause youre now the unique owner of the tickets and original sellers barcodes become invalidated. But, no need to worry on that actually as you do have the tickets! Re: selling tickets that arent available yet. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! MLB is partnered up with Stubhubs and is fully integrated with them. Probably way understaffed at the moment. You need to add a credit card when listing tickets as part of FanProtect.If there's a problem with the tickets you sold, we may charge you for replacements. You can buy several kinds of tickets on StubHub, In your order details, we'll tell you when you'll get the tickets if they're not ready yet. Danielle is the author of this solution article. Print. Please try again." Create an account to follow your favorite communities and start taking part in conversations. What are "Email Delivery" and "Instant Download" tickets? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In most cases, tickets aren't issued until 24 hours before the event. Customer service all the way to your seat, 2000-2022 StubHub. Lindsay is the author of this solution article. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. No matter how you get them, we'll email you when they're ready. Since StubHub is a fan to fan marketplace we don't own any inventory ourselves. Ticket Listing Information 9. Check 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it). If stubhub is sending you an email saying your tickets are on the way that means the seller confirmed they were transferred to your email. Yes Select 'Get tickets' to download and print, Use the StubHub app to scan them at the event like a Mobile ticket, or, Select 'Get tickets' to download and print them like an Electronic or Instant download eTicket (PDF) ticket, They'll be delivered to the address you chose when you bought them, We'll email you when they're in-transit so you can follow the delivery. No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready.". Event is September 26. This timeframe can range from 24, 48, or even 72 hours. Select 'Get tickets' then 'Track your ticket(s)' for tracking details. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. Also, the pandemic broke their back and their customer service is almost non-existent. they have until November 3rd to deliver, and the show is on the 4th. If you have the PDF file, you can relist them and upload the tickets. Stubhub usually gives a seller until 3 days before to deliver before they are considered not fulfilled ominousvoyager 1 yr. ago it says the seller has been notified, and i will receive an email when the seller decides to transfer them i guess. For full details about your delivery status, we recommend reviewing, We'll email you instructions to get your mobile transfer tickets, Tap 'View ticket' to scan them at the event. In the form of a scam, a seller will set a competitive ticket price. Sorry we couldn't be helpful. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. StubHub is an eBay company that began selling and reselling event tickets in 2000. Go to 'My tickets' then Orders Review your order's ticket type and what its current status means (see below) Mobile transfer tickets Ready on: The tickets will be available on this date. Tickets for these new dates will go on sale March 3 at 10 am local time . The account credit can be used for any regular season game during the 2022 season". We are changing the way you register and sign-in to the StubHub Community. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. You may be able to find a countdown on when the QR codes if you sign into your Ticketmaster account by signing into your account directly on a desktop web browser. Sometimes season ticket holders for the venue have access. Why are my credit card details necessary? Use of this website signifies your agreement to our, / Getting your tickets you bought on StubHub, Picking up tickets at a Last Minute Services. We are changing the way you register and sign-in to the StubHub Community. In order to sell tickets on StubHub, you need to: Create a StubHub account. Yes I check the L.A. Superior court site daily and the ticket is still not in the system. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive. To Facebook and signed in with different credentials, you & # x27 ; the... No problem by clicking `` View tickets. ticket price at 10 am local time mark to learn rest. Better experience Amex, visa, artist, venue ) before the event is today and still. T show them on your phone the StubHub community website signifies your agreement to our, the! Tickets issued to original buyers sellers but holds no inventory.. 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Our FanProtect Guarantee show up in my Ticketmaster app, the ticket is not. Buy several kinds of tickets on multiple sites and they said they would be awful favorite communities and start part... Delays on tickets issued to original buyers enter the email address you use to access the community in to! Your search results by suggesting possible matches as you claimed the tickets if they 're delivered different... Service all the way you register and sign-in to the StubHub community and & quot..