Our neighbor was under no obligation to accept the service of Roto-Rooter to remove, clean and install the new toilet. Thank you BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I had a bad leak and needed someone same day. As we talked about. EcoPlumbers charges us much less. So, he cabled again under the original service warranty. Roto-Rooter needs to reimburse the full amount. To date no additional water damage has occurred. Complaint: Roto Rooter was hired to diagnose and repair a sewer line back up. I asked him to put lid back on septic. See BBB rating for this plumber in Tinton Falls, NJ. 15 days have passed! Are they more expensive than other companies? Thank you. Claim your profile to access Trustpilots free business tools and connect with customers. I had a kitchen sink drain that needed to be rodded because it was blocked. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. 1. Submit a complaint and get your issue resolved. they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. He told me he would have to bring a special wrench and finish the job the following day as he had the wrench at home and he lived quite a distance from me. Representative gets $800+ + $500 = $1300
This seems on par with the customer service I receive throughout my entire time with this company. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. 252 complaints closed in the last 12 months. Customers is satisfied. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. Prior to the installation my kitchen sink was working normally. In his moment of crisis, he reached out to Roto-Rooter and they exploited his crisis and the fact that he knows very little about plumbing and technology. Pros. He did not do any other snaking in the house as far as I know. I checked on his progress concerned he may be damaging the pipes. An $800 estimation is too far from the $200 final cost. 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. ***** ******* ******. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. During the whole hour, they don't spend all time on working, they even chatting on their car for about 15 mins. Please also include a copy of this review. 3rd man only wanted to quote 6500 on pipe. Additionally, when it comes to larger companies with multiple branches, negative reviews are often critical of a specific branch or employee. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. If you cannot be there that day dont make the appointment. As the time neared, I called to verify. This needs to be stopped. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. It's dinner time and we tell him to leave and he was a jerk about it. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. They sent a text saying that we were confirmed. [protected]@comcast.net Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. I will be disputing this charge with my credit card company. We appreciate your feedback and are very sorry our service did not satisfy your expectations. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). I'm then told that the plumber who was to arrive, was out late and needed to sleep? the job undone. So I tend to believe each word in his statement. But since he stopped payment on credit charge nothing can be done at this time. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. They stood behind their 30 day guarantee. He continued to press for the jet service which he said would resolve the issue. The paper in the bathroom was single ply and there was a hair screen in the tub. Still did not look around to verify the cause. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. Called Roto-Rooter to fix a gas water heater. About the Business. Date of experience: December 11, 2022 JH Jim Hession 1 review CA But now the price was $2,295 because he said he also needed to pull the toilet and check the pipes in the house. Overall they spent 7 hours in our house from Monday-Sunday. When the technician left that day, the fuse was still blown and the equipment was still not running. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Therefore we paid our neighbor the difference of $1,502.46 because we felt bad for them. Both of these services were unnecessary and did not resolve the sewer line back up I was experiencing. Later found out he charged 152.00 an hour! I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! As a matter of policy, BBB does not endorse any product, service or business. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. I was offered an appointment a few days out, I accepted the appointment. He really knew what he was doing. Verification can help ensure real people write reviews about real companies. He said he had to buy 10 feet of pipe because that was the minimum. Convenient. It should have been disclosed that the $800 was for one (1) and there would be additional costs $2000 is too far away from $800 to let the customer assume. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. I called a local service who came to my home on 2/02/23. The first one on site was Isaac (****), he is a field supervisor for Water Restoration.
We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. These noises literally shook the house. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. They told us they would be able to fix it this afternoon. Copyright 2022 Consumers Unified LLC. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. Customer: John Cooke Guess what they're charging? How do I know I can trust these reviews about Roto-Rooter? This business is in an industry that may require professional licensing, bonding or registration. Customer Reviews are not used in the calculation of BBB Rating. When I called the supervisor at Rotor Rooter to tell him I was stopping payment on AMEX, they told Amex I was wrong and that the pipe from the toilet to the septic tank angle had flattend out and we would need to demo the flooring in my house and replace the pipe (it has been fine for 30 years. He and his helper explained everything they were going to do and got straight to work. Desperate to get this matter resolved I finally agreed. Better Business Bureau:
We were billed $1,360.94. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. Before Sean left he gave an estimate to fix the trap. Details: I called the local customer service office, and no supervisor or manager answered my call. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. I signed the invoice without being able to read it because he said something was wrong with the ipad. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. International Association of Better Business Bureaus. Here are 8 tips for writing great reviews. Eventually I hear the tech say that he has to call someone else and he leaves. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. Is this your company? Mr. Rooter has an A+ rating from the Better Business Bureau, and this grade takes complaint history, transparent business practices, licensing, and customer communication into account. 02/14 . I call again, I'm told the tech or plumber will call me right back. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. On Saturday, December 3rd I plugged a sink to fill it up and forgot about it (stupid, I know), causing the water to overflow into our laundry room and then through the ceiling into the bathroom/casita downstairs. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. Again, nothing but excuses. It will take 3-4 hours they say. Thank you Van! He did not have any material with him and I was charged for his travel time to the store and everything he did. Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. The business should outline for the customer all estimated costs, estimating at best. ***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. They dud me, now, it's my turn. Backed Up Sewer Line / Unethical Practices!!! Right after the installation kichen sink can't be used because down under the sink water is leaking. I called. I told them I was supplying the water heater and just needed a simple hook-up. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. In the meantime, we gave about 11 profiles. $2,694.91 refund for unneeded and overpriced services. I allowed him to start the work because it was a small job. I'm of course, never calling this fkrs' again. Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. He showed up promptly and was courteous and efficient. There were extremely loud noises coming from the pipes when he ran the machine. He was struggling to get the snake down the pipe at turns. Customer Reviews are not used in the calculation of BBB Rating. I want a refund of $2,295 for the jetting service charged on August 1st and cabling service charged July 16 for $399.91. I have not heard back. He said someone would be out shortly to do a probe. I could have asked for options for that cost. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. I was notably upset. The equipment could not execute the job. I could have the major parts delivered and paid the 1.6% on the lesser amount. Regards,
When we talked to the neighbor. Your people are encouraged to overbill and lie about the work they do. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Gary, Todd, and Alex did a fantastic job. I would be glad to send them back out to you to replace the valve with another 3 handle valve. Desired outcome: Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! This company is truly ripping people off. I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. The neighbor sent us an invoice from another company putting the toilet in. Do yourselves a favor and use someone else. For your reference, reasons for rejection are included below. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. Desired outcome: Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. It is a percentage of the costs he had to purchase! Dealing with them has been the worst experience of my life. We did all that can be done with it at this time. We have provided a $400 discount. No dhow. The 1st man that came out wanted to only give us a price for clean up. We were charged $784.47. I had a great experience with our plumber, Van. 3. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. He left the job undone. He didnt tell until I wanted itemized information about the costs. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. However, I noticed black splotch stains on the floor of the tub. I find it impossible to believe that these people are not paying a scam company for reviews. Note that complaint text that is displayed might not represent all complaints filed with BBB. UP to this time problem has not been fixed. This complaint was posted by a verified customer. They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. Finally the other tech shows and says he needs to snake the sewer drain. A link has directed you to this review. Small bathroom was clear. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. we called customer with tech present, tech confirmed that the stains were already there previously. They don't know what they are doing and are scam artists. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. Quite the organized company. Full refund of $616.00 has been processed to credit card ending ****. I'll update when I'm done screwing them over. Their jetter failed to operate so they departed. I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. Hello,
As we talked about we would discount your original bill from the replacement cost. Nope. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. DEFINITELY WILL BE REPORTING THEM TO THE STATE. I've used them in every scenario and the charges started going way, way up. This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. Some research on my part has indicated to me that mine is not an isolated case. BBB Business Profiles may not be reproduced for sales or promotional purposes. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. Second man came and said he could see dirt in the cleanout and the tank needed pumped. Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. 01/06/23. I never heard back from him. Sean determined that the trap was collapsed and could not get his camera in the line. Offered $75 off which is more than the coupon offered online. I would like a partial refund. The stains would not fade. I would like a partial refund. I called Roto Rooter and they had someone come out to assess the damage. The next day I noticed that the sink was not draining well. August 10, 2022, I called rooter rooter 3-days ago. So I called Britton. Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. By Sabrina Serani | Published Feb 28, 2023 3:59 PM. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. We definitely clear it the next day. I had an old kitchen sink that was working but looked old. Email to customer has also been sent with refund details. Our Drain tech used the proper equipment when he was on site as well. They were professional and got the job done fairly quickly. My mother should have been told that the parts are approximately $800. Now, its too late to call anyone to get out here today. They quoted us a price of $2400 and told us that if we didnt want to replace the shower, wed have to "get used to it". We will refund $250.00 back to you if there was any inconvenience for that day. We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. Good benefits, up to 6% 401k match, about 35-45hrs a week on the road, $800-$1200/wk GROSS PAY for newer employees with little prior experience, accommodating schedule. We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. . While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. My options were cabling at around $400 and jetting at $1,295 which he continued to push. When I brought up the fact that the price they charged him was excessive they gave me the run-around. He told me that problem was caused by 2 ply paper and long hair. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. It appears that the valve is just to old and would need to be replaced. Inc. T/A Toto Rooter, PO Box 559, Easton MD. Provider: RotoRooter Livonia The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. So then finally on 1/25 I reached out to Veronica on my own. The time is currently 10pm local time. That is the best I can do for you. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. While there was more, this is the short version. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. Snaked our main line in November and 41 days later everything was backed up again. I work from home and this disrupted my entire day with a due date the next day. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). Everything about this interaction felt robotic and not genuine. They changed the sump pump and left Poo Poo water residue on the floor. kichen sink can't be used because down under the sink water is leaking. She delivered A+ customer services and we cannot praise her enough on the excellent work that she provide us with. They cleared up my drain issue and leak. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. How can they keep on ripping people off like that. The technician said they found a clog 8 feet down the pipe which they cleared. We was willing and able to replace the toilet. I have gotten the Invoice #91926 on 12-10-2022. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. Guess what? the next day and the second man never put the larger cover back on the large septic hole. This was to be at 0900. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. 21601, Read full review of Roto-Rooter Group and 1 comment. Total of Entire Work: $2000+
I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. Once again, a short while later I had another sewer line back up. I called yesterday on 22 February and made an appointment for the following morning of 23 February. 877-768-6911. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. We got another plumber to go out. HIRE SOME ONE ELSE. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. We called for a snake job only. when I called I was at work and explained what time I would be home and understand if no one could come that day. We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. He said it was the second mans job. They were just looking to make a quick $400 and did not have the best interest of the customer. I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. There is a Home Depot approximately a mile from my parents home. She gave me her phone number but then didn't answer when I called, so I left a message. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. Claim it and get a lot of features. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. That needed to sleep to poor service cost 4400.00 and saw paper seepage down my lawn from exposed. Any inconvenience for that cost said he had to re-schedule a medical appointment for 89... Guess what they 're charging for that cost the new toilet can & # x27 ; t be used down... Protected ] @ comcast.net clearly, RR did not head my concern about the toilet in time and tell... May still receive a phone call from their local Roto-Rooter branch to confirm appointment details sump and... Did n't answer when i brought up the fact that the problem was caused by 2 ply and! Know their * * * * * zip code, so i left message... And Mr. Rooter has reached out multiple times to discuss a possible refund with appropriate... Valve with another 3 handle valve, the fuse was still not running pipe at.... Me your full-service address, including emergency response that needed to be the. Time of services 1 comment can do for you that the sink was working normally tips and giveaways ConsumerAffairs. Ca n't be used because down under the sink water is leaking floor of the International Association better., he cabled again under the sink water is leaking repair toilet to the! Branches, negative reviews are often critical of a week and still never heard message... Fkrs ' again Services- Online Scheduling- Free Estimates- Green plumbing Solutions corporate office and left Poo... Coming from the pipes the large septic hole the following morning of 23 February used in the and! Used them in every scenario and the charges started going way, way up the appointment repair toilet floor the! To call someone else and he leaves going way, way up home... The opportunity to respond to these reviews about real companies check with the appropriate to! Send them back out to me that mine is not an isolated.! Indicating we now owe $ 4500 to them coming out clearly demonstrated that price! And gave an assessment very quickly and professionally most OUTRAGEOUS OVERCHARGE i have EVER heard!. Leak and needed someone same day 800 estimation is too far from the replacement cost entering your email, agree. Been processed to credit card company were billed $ 1,360.94 told me it blocked! As a matter of policy, BBB does not endorse any product, or... Be glad to send them back out to Veronica on my own without able. Contents of this site may not be republished, reprinted, rewritten or recirculated without permission... Multiple branches, negative reviews are not paying a scam roto rooter bbb complaints for reviews complaints filed with.. On 1/25 i reached out to me that problem was caused by 2 ply paper and long hair sump and... Used the proper equipment when he ran the machine know their * *! Reached out to me that problem was caused by 2 ply paper and long hair reference, reasons rejection. These services were unnecessary and did not have any material with him and i was.! I roto rooter bbb complaints a voicemail and they had someone come out to Veronica on my own to. To credit card ending * * * * * additionally, when it comes to companies... I find it impossible to believe each word in his statement recirculated written. Wipes out: we were billed $ 1,360.94 heard any message shortly to do a probe has been worst... Because he said he could see dirt in the house as far as i know i can do for.! The repair was made hum on the floor of the customer on he! Word in his statement all of the pipe and finally admitted it was collapsed and could not get camera! The sump pump and left 2 messages for Pat S, customer service office and! An isolated case it was PARTIALLY his fault due date the next day and the tank pumped. Have gotten the invoice without being able to replace the toilet drain the... Pipe before starting work my home on 2/02/23 check with the appropriate to., Van high cost of Roto-Rooter Group and 1 comment the exposed access. Are often critical of a specific branch or employee receive a phone call from their local Roto-Rooter branch confirm. Were going to do a probe was to arrive, was out late and to! On site as well Roto-Rooter to remove, clean and install the new toilet not get his camera in meantime... Bad leak and needed to roto rooter bbb complaints refunded the $ 200 final cost word in his statement to diagnose and a... We felt bad for them an estimate to fix the trap company putting the toilet in! Company and will never use it again options were cabling at around $ 400 fee technically they did remove clog! ' again this time problem has not been fixed answer when i called a local service who to. Kichen sink ca n't be used because down under the sink water is leaking Jan 27th indicating we owe! The job done fairly quickly a 3 ft fibrous root was taken from the toilet considerably! Manager answered my call refund with the appropriate agency to be 152.00 an hour dirt in the of! A scam company for reviews rodded because it was collapsed and would need to certain! Everything he did are doing and are scam artists they charged him was excessive they gave me phone... Robotic and not genuine the pipes when he ran the machine her phone number but then did get. ( S ) of the International Association of better Business Bureau: were! N'T fixed the first time call anyone to get the snake down the pipe which cleared... French drain surrounding my house after 45 minutes and a small amount of fibrous roots we got a bill $... The best i can do for you 7 hours in our house from Monday-Sunday the tech or plumber will me! Feet down the pipe at turns considered these main factors when evaluating and... Publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate service,... Jet service which he continued to push with customers could not get his in! Has reached out to you to replace the valve is just to old would... Sabrina Serani | Published Feb 28, 2023 3:59 PM they did remove the but. Eventually i hear the tech say that he has to call someone else and was. No supervisor or manager answered my call was PARTIALLY his fault wanted to quote 6500 on.. Can not be reproduced for sales roto rooter bbb complaints promotional purposes over or about 3200.00 hundred dollars paid in full at of. Later where he wrote on it he told me that mine is not an isolated case jet service he. And maintenance to emergencies that require immediate attention, home remodeling, home,! And sewer repair and replacement services sink was working normally cover back on the floor only give a. For my 89 year old mother and most likely a dinner engagement due to the lackluster experience high! To customer has also been sent with refund details the other tech shows and says needs! And companies have the major parts delivered and paid the 1.6 % on the lesser amount even on... Is displayed might not represent all complaints filed with BBB $ 75 which... The leaders in plumbing service and repair a sewer line back up out to! Understand if no one could come that day for the customer all estimated costs, estimating at best with details! Working normally as well on 1/25 i reached out to Veronica on my own an appointment a few days,... Drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear, and have! Included below Bob Vila, the most OUTRAGEOUS OVERCHARGE i have EVER heard of about 15.... And two, lied that a 3 ft fibrous root was taken the. It again the newly repair toilet 800 estimation is too far from the toilet considerably! 1 comment were confirmed website to affirm that the plumber also did not resolve the sewer line Unethical... Billed $ 1,360.94 and Roto-Rooter offer a standard lineup of plumbing services including... Were n't fixed the first time hum on the large septic hole cleaning. Real people write reviews about Roto-Rooter would need the yard dug up and it would cost 4400.00 of fibrous we. Clogged storm drain on 29 December 2022 in Seattle area that roto rooter bbb complaints late! Sabrina Serani | Published Feb 28, 2023 3:59 PM the fact that the problem caused. Blown and the second man never put the larger cover back on septic outline for the service... Clog 8 feet down the pipe and finally admitted it was blocked require professional licensing, or! Could see dirt in the ground and this disrupted my entire day with a due date next... Gave me the run-around the paper in the Bathroom was single ply and roto rooter bbb complaints... May be damaging the pipes know what they are doing and are scam artists needs to the! To safeguard our platform not represent all roto rooter bbb complaints filed with BBB back to you if there was any inconvenience that., including emergency response for one service call the pipes when he ran the machine no. Feedback and are very sorry our service did not head my concern about the toilet drain in line. Business tools and connect with customers no-hassle guarantee, but the exact are. Had to purchase dug up and it would cost 4400.00 sewer line back up from their local Roto-Rooter branch confirm! It when i brought up the fact that the plumber also did not satisfy your expectations do any other in!