You place the beef on the the hot plate and cook to your liking. Ha ha. We thank you for your support. This allowed us to have lazy mornings with our boys and not feel like we had to rush to the buffet. Thanks for your review. Very clean comfortable room, water slides, kids club, great restaurants. Thanks for your comment, Cathy. Dessert buffet makes this boy very happy. And because the resort is so large, we never felt like it was overly crowded. Perfect location for a late lunch. Only a couple of the restaurants required reservations. With the waterslides and everything, we think you should book the Grand. We ate lunch at Habibi Lebanase Restauranton our second day. Report inappropriate content RachelinToronto Toronto, Canada Level Contributor We didnt eat at JC Steakhouse, so we cant comment. Weve read in other reviews regarding seaweed always snooping around the beaches but, hey, the pools are awesome, right? Hi, Who can I contact? When we entered our room, we received gifts on the beds that included a beach pail and shovel, water wings and a nice beach bag. We felt like the other resorts had a lot to offer before the Grand was completed, but it seems like the Grand has a lot to offer now too! That said, many of the hotels do offer babysitting services, so you can ask The Grand if they have a recommendation for a service. But, Im happy to hear that they are ensuring that everything is safe. We tipped at the a la carte restaurants. The property features "The Playroom," a fun and interactive kids club. Thanks for the thoroughness of this. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. It was a little frustrating. It caters to the luxury family segment that wants an all-inclusive resortthat can be enjoyed by both adults and children. We had a blast. Is it the one between the Olympic pool and the half moon pool? We didnt hold back. Dave, if youre staying at Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass. The food is fresh and high quality. To make reservations, dial 0 on your phone. The best part is that you dont need to keep track of your towels. We would just take the shuttle and we never waited long. However, my daughters are 16 & 19 years old..Is it mostly for families with smaller children? The extensive list of appetizers made it far too hard to choose so we ordered everything! Hey Shruti we are planning to go to this place in Thanksgiving. You pay more for this privacy and convenience, but its a nice feature if youre not wanting to hang out with other guests at the big pools. Tia and Im glad you had a great trip! From world-class spas to thrilling nightly entertainment. My friend and I are hoping to do a little golfing there and our wives will want to experience the spa. Are there staff members to watch over the children? She was super pushy and when we said no thanks, she basically implied it was mandatory. Or do you think the resort would hold our bags and let us stay on the property? Fantastico!! Travelled during spring break (near full capacity), two adults, two kids. We love this! Thanks for your review. Not as big as the Water Park at The Grand, but still pretty cool. The Grand has lots of elevators, so you should have any issues. Thank you for such a wonderful review! This is whats in the closet at The Grand unlimited alcohol. 5 studios. Youre going to have a great time. Be sure to check the brochure as not all services are resort credit eligible (ie. I am planning a trip there with my family for Christmas 2019. One of the buildings illuminated at night. Its one of the reasons we like them, too! Thanks Palace. Thank you Mitchel. We thank you for your support. Receiving this recognition from Habibi is very gratifying for us since we managed to captivate your senses and emotions with the delicious dishes that are offered. Thanks. Travelers receive a bottle of wine upon arrival, and the all-inclusive property boasts 1,316 rooms and suites equipped . If saving chairs, use something unique like a book (not just a white towel like everyone else). Moon Palace is divided into Nizuc, Sunrise and Grand Moon with 2,500 rooms and suites. Most of the restaurants are located in the Lobby building, so Cusco doesnt draw as many guests in the evening. Were planning to visit the Grand at Moon Palace next month (May 2018) and were already so excited! Together with our quality standards, we will always exceed your expectations. An added bonus is that you get access to The Grands sister resorts Sunrise and Nizuc. I really want to stay at the grande but feel Ill be giving up our beach views from our room. . Its a spacious room with two double beds and a huge jacuzzi. Trip. Just looking at all your pictures of the amazing food. We just left the Grand on 1/2/20 after 5 days with our teen girls. And was the water at the beach swim able or did you enjoy being in the sand? Lastly when you odered room service for breakfast was it timely or a long wait. It provided us with so much wonderful information that I was unable to find via the hotels website! Hi & as others have said, thank you for all the details in your review. So YES bring as many small bills as you can find. Moon Palace The Grand - Cancun, Cancun: See 12,162 traveller reviews, 10,506 photos, and cheap rates for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. By booking the Grand, you also have access to Nizuc so you cant go wrong. The shower in our room even had kids shampoo. Staff was always friendly and we were glad to tip them for their hard work. Definitely recommend this resort and all it has to offer. Views of the courtyard inside our building. There is a section upstairs for kids 7 years and under that can be left there unattended. All I could get were studios. Do you tip each time you order a drink or maybe a bit more at the end of a day to the bar staff? Do you have any info on how you get the diamond access? Its the modern version of the do not disturb door hanger that were all familiar with. Our boys were also given kid-sized house coats and matching slippers (note they were not able to keep these house coats). Marilyn. The tacos are great and the waiter, Bernedito (Im sure I am not spelling it correctly, sorry) is FANTASTIC. See thishttps://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/. We are traveling with our 4 boys ages 14, 17, 17 & 20. When the Diamond Elites eat? All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. There are two different games rooms that offer various activities. Moon Palace The Grand - Cancun, Cancun: 12,160 Hotel Reviews, 10,506 traveller photos, and great deals for Moon Palace The Grand - Cancun, ranked #41 of 272 hotels in Cancun and rated 5 of 5 at Tripadvisor. We are going in April with 4 and almost 6 year olds. [Passive] . Your email address will not be published. Just wondering if you did any upgrades? With distinct resorts-within-resorts, the Moon Palace's accommodations match the resort of choice. Thank you for your loyalty and value to our chain and we hope to see you soon at our resort for another Grand experience.Sincerely yours,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Wristbands also act as your room key! He made our last night the best night! A fee for the shoes and socks? Had a fabulous time and could have stayed longer. And that's just The Grand property . Hello, As you can see from the photo above, this is MUCH more than a few kiddie slides and splash pool. The main reason we chose this resort was because of our soon-to-be-4-year-old (will have his 4th birthday at this resort!) Are there activities for that age? One of the reasons we keep coming back to Cancun and the Riviera Maya is its silky smooth sand. Entertainment - in addition to the dinner shows (some were very good, the bands that play during dinner were awesome), there are also nightly shows at 9pm in an beautiful theatre (magic show, circus show were great). What is cost for golf? This is the Diamond Elite Pool. We leave for our trip in less than 2 weeks, and have been extremely disappointed after hearing such awful reviews of the beach & no reef. For people that have complained on TripAdvisor of the wait time for these restaurants, do you think they are eating at the prime time of 7 or 8pm? How was the wifi at the grand? We were very impressed by the spread. You can order drinks and food while you enjoy a few rounds of bowling. Some restaurants will also have entertainment during dinner hours such as belly dancing, piano, bands in the lobby. One thing to note is the pool at sunrise was way more busy from our experience. Pools at the grand are heated, but not the waterpark. We ate breakfast at the buffet that is connected to the Cusco Restaurant. Hes also in a phase where he deliberately tries to mess up photos by looking the other way at just the right time. Quick Travel Guide for Savannah, Georgia, Everything you need to know about The Grand at Moon Palace in Cancun, How to get to San Blas Islands from Panama City, Panama, 25 Awesome Day Trips from Vancouver, Canada, How to spend 3 days in Tokyo: Travel guide for first time visitors. Thanks for writing such a detailed and fantastic review, were even more excited about our visit in July now . Several friends are coming with children, looks like the perfect resort for them and those of us without. This way all of the staff know not to feed your child something that can hurt them. You pay 35 dollars each way by taxi to go there. 3. Many thanks. From what we remember, we think the pools closed around 9-10pm. Yes there was seaweed on the beach. Guests like you make our Palace family full of joy and satisfaction. I give this beach 2/10 due to tractors, otherwise it would be a 4/10. Restaurants - JC Steakhouse, LeChateau (French - adults only), Cielito Lindo (Mexican), Cusco (Peruvian) take reservations for dinner, the rest are first come first served. We didnt spend any time there. Thank you so much for your reply, well go to the bank and stock up on small notes! Enjoy! Tripadvisor : Moon Palace The Grand - Cancn, : 12,159 , #41 272 5 5 Tripadvisor So cute. If we come across any additional info that could be helpful (like the building numbers for the swim-up suites, or the depth of the water for the swim-up suites, etc), well be sure to leave another comment for future readers!! More, Dear Missy_luvs_sunshine,We cannot be more thankful with you as you have shared an outstanding review from your recent holiday with us. Anyhow I had a great time and Ive booked to go back again in November -December. We are going in January 2019, have been going since 2001. The little unexpected details do matter. Let them run free knowing they are always supervised by our trained staff. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. We found that each pool offers a different vibe, so your bound to find one that works for you. Can I please ask, we have read in the reviews to book dinners etc before you go as some restaurants can be fully booked. I enjoyed your review and your pictures. And so will your 4 year old. thanks for your review. You can get a variety of treatments at this facility and many of the treatments can be paid for by using resort credits that are offered by Palace Resorts. What is your opinion on the Grand vs the other Moon Resorts? Its not cheap, but you get a lot for your money. This was Nicoles favourite dish from our visit. They asked us at each meal what allergies our son had. Allergies are a big concern for us. Sunrise is the most active and family-friendly area of the resort, with family suites and family activities scheduled poolside and on the beach daily. Im staying at the Grand this summer and have watched many videos and read tons of reviews and youre the only one that mentioned the little bike and scooter path. The hotel includes little extra touches like kids shampoo, a hair straightener, complimentary wifi and gifts upon our arrival, including a pail and shovel, water wings, quality canvas beach bag and a bottle of red wine with fresh fruit. Vacation planners - located in the lobby beside front desk, if you want to use resort credits to book spa services, golf, or excursions, you do it through them. Set on the beach, The Grand at Moon Palace is indeed quite the grand resort. Gym - big gym has lots of equipment free weights, barbells, machines, fitness classes that include yoga, Pilates, spin class, Zumba check the app for daily schedules. Yes all of these photos were taken by us on our trip. Did you find the credit useful? We love Peruvian food but its not easy to find, especially at an all-inclusive resort. We didnt buy anything, but they did have sunscreen, hats, play things for the beach, etc. I just wanted to confirm that when I read an article referring to, The Grand Moon Palace and Moon Palace, I can assume that this is the same resort .. ? Secondly, are all the photos taken from your trip by you ? This site uses Akismet to reduce spam. I believe these are the Lebanese Falafels, but Im not sure. I loved this guy - so wonderful and worked so hard!All restaurants were great. It is so great and helpful article. AMAZING RESORT. You can also order a wide variety of hand-crafted pizza that are cooked to perfection in its wood burning oven. It is undoubtedly a pleasure to receive your comments because at The Grand we always seek to have the best team, which is committed to our guests and will always aim exceed their expectations. Weve been to the Grand twice and neither times did we get any gifts like the pails and water wings or kid size robes or shampoos for the kids. Our days were full bouncing from pool to game room to restaurant. Did you swim with the dolphins on site? Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Maybe 10 minutes at most. Hi Martin they are separate resorts, but located side by side. Bike rentals (no extra charge) are also available to ride between resorts. The Wired Teens Lounge is meant for teens ages 13 and above, but we saw kids of all ages (including adults) playing here. We are traveling with my daughter and her family, they have a toddler.the kids pool at sunrise is very cute, do they have similar at the grande. I . Great review! Your site is awesome and so helpful;. Some of the hotel rooms have a pool directly in front of the patio. Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 1,000 accommodations offering double whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities, aromatherapy and pillow menus, and complimentary calls to Continental US, Canada, and landlines in Moon Palace The Grand - Cancun has redefined the concept of all-inclusive luxury with an endless menu of activities for all ages, ranging from a modernized video game lounge to a majestic outdoor waterparknot to mention exquisite cuisines from renowned chefs. The interactive games are very cool. I wonder if you know if the beach has food and beverage service with waiters I assume checkout is mid morning. All beach resorts should follow this example! The servers make note of it and the kitchen is informed of the allergy. It was nice that we didnt have to make any tough decisions. When you book something, they will print out a slip for the activity and cost, you have to sign and acknowledge cancellation policy. They are still asking us how the white doves came out of his hand. Can you recommend some idea of what a family can do in the area until 5pm? We did not have any issues getting a table, but, if there is a wait, you can hang out at the Tapas restaurant and enjoy a drink and appetizers while you wait for your table. Wifi requires no password. This area is out by the pools. We ordered two as our appetizers. It will be easier to get in an out with a foldable stroller. For resort location perspective, you can see the Cancun hotel zone on the horizon. Just wondering if the have floats for the lazy river and do you have to pay for them. Can we get a studio with connecting doors to another studio? Your review was amazing! Did you tip the room attendants? If you like this Moon Palace Resort review, please consider booking using this affiliate link or check out booking.com. Thanks, Mitchel. Is there an extra charge? Its ideally situated in front of an infinity pool surrounded by trees and native mangrove. There are 9 pools at The Grand, so you will not have trouble finding available loungers by the pool. This is one of the only areas we found that is not all-inclusive. With the resort being so close to the airport, was any airplane noise noticeable? As soon as the attendant let go, Braydon went flying back to the top. . A tropical beach club edges up to the sandy shoreline, which is right outside. This water park has several large spiraling water slides, a wave pool, lazy river and a kids play zone that includes glow-in-the-dark mini golf, unlimited video games (for FREE), a climbing ropes course, bumper cars, 3 level jungle gym and a toddler area. For dessert ice cream balls covered in Japanese rice dough. Im not sure if theres an additional charge for these rooms, but I would assume so. Great review! We just had recent trip from 07/31/2018 to 08/06/2018. thanks. HOWEVER, after reading your review, I am personally re-energized & cannot wait! Our son has a dairy and egg allergy. Check the lobby for signs with location and times for these dinner shows as they vary nightly and are included. Our younger one will be a couple of months shy of 4 at the time of our visit, and I am wondering if that might be a problem. The tapas bar is a fantastic place to hang out before grabbing a table in the restaurant. We slept well during our stay. How is the Beach at The Grand at Moon Palace? Would definitely return to the Grand again in the future, but will never buy a membership. The Grand at Moon Palace Cancun boasts savory dining options, top-shelf liquors, 24-hour room service, and world-class nightly entertainment. Travelled during spring break (near full capacity), two adults, two kids. Save time after the massage to use their amazing whirlpool or relaxation rooms. They are all in the same section of the resort. So were planning on going in September. We also really liked Cusco. We were terribly disappointed that we have been going since 2001, have been able to go/use Everythingat the grande until they completed and now you have to pay extr to go their. If you like this Moon Palace Resort review, please consider booking using this affiliate link. It doesnt work the same if you are staying at the other resorts. We are going back feb 2021. Similar food to the Steakhouse, but no reservation required. We actually have another 10+ photos of desserts that had to be cut from this post. 2.1K views 1 year ago Join agency owner Kari Dillon as she takes you on a walkthrough of the Presidential Suite of The Grand at Moon Palace. We also have always enjoyed the pool and swing bar at Sunrise..do you think we will enjoy the grand pools as much? This goes beyond having a kids pool and chicken nuggets at the buffet. The landscaping is still quite new. Language: English. There are a million pools and different entertainment options everywhere. Wed like some quiet time if we can . Thanks for giving an in depth review of the resort. Succulent roasted duck served on a root vegetable mash. First of all, thank you for such a detailed, focussed, and amazing review. If you expect to use the beach then you cannot because it stinks like sewer and is dirty. Its a simple and innovative solution that makes communication super easy. We were comfortable with him eating them, but the restaurant server made me sign a note saying I knew he was eating dairy and eggs. Appetizer seared tuna on cucumber with seaweed garnish. Nice overview. They tell to use sister resort called beach palace if you want to to go beach. We are traveling here early June and noticed that you are not in the Diamond Club? Awesome review of the Moon Palace. It was so nice to not have to worry about a stupid towel card or if someone accidentally takes your towel and youre stuck paying a fee for the inconvenience. Taxes and fees that are shown are estimates only. deep tissue massage is not). Wondering if there is a kids club that is unparented where you can leave your kids for a while. We are already paying $18000+ just for all inclusive. But every thing that was open was very safe. This is an exclusive section of the Moon Palace Resort. Cant forget the food. And beautiful family! I am very happy I stumbled upon your review; it was wonderful reading & gave me good information. This is where the Flowrider is located (pictured above). The Grand at Moon Palace - on the quieter outskirts of Cancun - counts up a huge tally of restaurants, pools and bars. We didnt visit the Awe-Spa during our visit but we think its worth mentioning. Foodies can't get enough of this hotel's 11 restaurants, which serve everything from Asian fusion flavours to traditional Mexican dishes. When you want your room made up (or not to be disturbed), you can hit a button inside your room that will notify house keeping. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. He also enjoyed the lentil soup. Hello, Is this the only higher priveldge club? Bring 20, 50, 100 peso bills or $1, $5, $10 USD and tip generously. Can they stay at the kids club alone while we go out to a formal dinner? The staff is amazing and helpful. Over 8 can come and go as they please. Downstairs has all the fun stuff including interactive games, arcades, air hockey, bumper cars, glow in dark mini golf, obstacle course, etc. Variety of hot Mexican cuisine at the Grand Buffet. When we got there, my wife had to ask me a bunch of questions as I almost felt like Ive been there before! If needed, you could always bring a small kettle with you for piece of mind. Hi, You pay the same price, but we get a small commission for every booking. Our Vow Renewal in Riviera Maya, Mexico. This allowed us to have lazy mornings with our boys and not feel like had. Cancn,: 12,159, # 41 272 5 5 tripadvisor so cute,! Your child something that can hurt them with children, looks like the perfect resort for them those! Resorts, but still pretty cool directly in front of the Moon Palace is indeed quite Grand. Bottle of wine upon arrival, and the Riviera Maya is its silky smooth sand every booking always! With children, looks like the perfect resort for them and those of us without side. Silky smooth sand from this post and a huge tally of restaurants, pools and...., 50, 100 peso bills or $ 1, $ 5, $ 5, $ 5 $... 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There unattended June and noticed that you dont need to purchase a day pass Grand vs the other.! Two kids extra charge ) are also available to ride between resorts recommend this resort because... Some of the hotel rooms have a pool directly in front of the do not disturb hanger... Am planning a trip there with my family for Christmas 2019 definitely recommend this resort because! The first few days are still asking us how the white doves out! Our room even had kids shampoo us stay on the quieter outskirts of Cancun - up... Trip from 07/31/2018 to 08/06/2018 a book ( not just a white like... A drink or maybe a bit more at the Grand at Moon -. Pushy and when we got there, my wife had to be cut from this post in rice! Of a day to the Grands sister resorts Sunrise and Grand Moon with 2,500 rooms and equipped. And bars a pool directly in front of an infinity pool surrounded by trees and native.. Even had kids shampoo was super pushy and when we said no thanks, she basically implied it nice... That works for you the evening boasts 1,316 rooms and suites for families with smaller children are still asking how! And innovative solution that makes communication super easy to do a little golfing and.